Newest KB Articles

Secure and Encrypted Email Support (SSL & TLS)

Mon, 19 Mar 2012 22:37:46 GMT

SSL and TLS encrypted email support

iPhone Email Account Settings for IMAP

Fri, 11 Nov 2011 19:05:24 GMT

Instructions for setting up your email account on your Apple iPhone using IMAP.

How to Create a New E-mail Address

Mon, 07 Nov 2011 18:40:13 GMT

Instructions on how to request or create a new POP3/IMAP mailbox or alias account.

Android Email Account Settings

Mon, 29 Aug 2011 21:35:36 GMT

Settings used by Android devices to send and receive email.

FTP Connection Issues

Fri, 29 Apr 2011 06:33:40 GMT

If you are having problems connecting to our FTP servers, please try the following:

1) Toggle your passive FTP switch. Either enable or disable it and try again.

2) Turn off any software based firewalls on your system and try again. This includes the built-in Windows and Mac firewall.

3) Turn off any software based virus scanners on your system and try again.

4) If you are using a Mac, go to System Preferences, Sharing and enable FTP Access.

5) Other causes of this issue is personal hardware routers (Linksys, Netgear) with bad firmware. Make sure your router has the latest firmware installed (especially if you use a Linksys router).

You may also want to try using a different FTP client. Also try connecting to the FTP server by attaching your computer directly to your DSL or cable modem without using any hardware based firewalls.

If you still have problems, then please provide us with the name and version of the FTP client you are using. Please also provide us with the WAN IP address you use to connect from. If you do not know your WAN IP address, visit http://www.ipchicken.com/. Your WAN IP address will be displayed in large blue numbers.

Nameservers Used For Hosting

Fri, 29 Apr 2011 06:32:49 GMT

In order for Atlantis International to correctly resolve your domain name to the IP address of your hosting service, your domain name record must contain the following name server information:

ns1.atlantis-intl.com
dns2.atlantis-intl.com

Normally the above information is sufficient information for most registrar systems. Some registrars may require that you also supply the associated IP addresses associated with each nameserver as well. In this case the information below should be used.

Primary Server Hostname: ns1.atlantis-intl.com
Primary Netaddress: 206.135.15.98

Secondary Server Hostname: dns2.atlantis-intl.com
Secondary Netaddress: 206.135.15.46

Additionally, including Atlantiis International as the technical and zone contact for your domain may provide additional security and management capabilities. Network Solution customers may use our NIC handle:

Technical Contact NIC: LN61

Non-Network Solution customers should the following Technical Contact information:

First Name: Atlantis International
Last Name: DNS Hostmaster
E-mail: Hostmaster@AtlantisNet.com
Company: Atlantis International, LLC
Address: 555 Anton Blvd Ste 100
City: Costa Mesa
State: CA
Zip: 92626-7071
Phone: 714.751.0264
FAX: 707.667.3868

DSN-Less Database Connection Examples

Fri, 29 Apr 2011 06:32:14 GMT

The follwoing are DSN-Less connections you may use to access a database without using an ODBC connection. Parameters in bold should be replaced with your information.

ColdFusion 5.0 & MySQL:

<cfquery name="MyQueryName" dbtype="dynamic" connectstring= "Driver={MySQL ODBC 3.51 Driver}; SERVER=mysql.atlantisnet.com; UID=MySqlUser; PWD=MySqlPassword; DATABASE=MySqlDatabase; network=dbmssocn">

ColdFusion 5.0 & Microsoft SQL Server 2000:

<cfquery name="MyQueryName" dbtype="dynamic" connectstring= "Driver={SQL Server}; Server=sql2000.atlantisnet.com; Database=MsSqlDatabase; Uid=MsSqlUser; Pwd=MsSqlPassword;">

Unable to Send Outbound SMTP E-mail

Fri, 29 Apr 2011 06:14:17 GMT

Some Internet Service Providers do not allow you to use external SMTP E-mail servers to send outbound mail. In order to send outbound SMTP E-mail, you will need to configure your E-mail client to use your ISP's SMTP server and not mail.atlantisnet.com.

Below are some common SMTP servers used by major ISPs:

EarthLink (details):
mail.earthlink.net
smtp.earthlink.net
smtpauth.earthlink.net *

MSN (details):
smtp.email.msn.com *

Cox (details):
smtp.west.cox.net

SBC (details):
smtp.sbcglobal.net

SBC Yahoo (details):
smtp.sbcglobal.yahoo.com *

Bell South (details):
mail.bellsouth.net

DSLExtreme (details):
smtp.dslextreme.com

* These servers require authenticated SMTP using the user name and password assigned to you by your ISP.

Notice: We have recently implemented a workaround for the sending of E-mail through our servers using ISPs that block TCP port 25. You can attempt this workaround by following the instructions here.

People Claim I am Sending them a Virus via Email

Fri, 29 Apr 2011 06:13:42 GMT

There are a number of viruses (Sobig, Klez, Nimda, Mydoom, BugBear, NetSky, etc.) that forge the sender's E-mail address (FROM address) so that they look like they are coming from a different person than the one that actually has the virus. In many cases, this forged E-mail address is yours.

These viruses are infecting the PC of someone you know, and this person has your E-mail address in their address book. What this virus does on an infected machine, is that it tries to spread itself by sending itself to everyone in their address book. It forges the "FROM:" address by picking a random address from the address book (which may be your E-mail address!). So others get E-mail sent to them with your name on it (but you didn't send it, your "friends" infected system sent the mail out). So that's why other systems then reject the mail and bounce it back to you or the recipient claims you sent them a virus.

How to get rid of this?

Long Term:
All people on the Internet must learn to keep their systems up to date, install security patches as needed, and use up to date anti-virus software. Also many ISPs, including Atlantis International, no longer bounce back messages from viruses, because of the high likelihood that the From: address was forged.

For more information visit:
Email Virus - False Alarms
Spoofed/Forged Email
Worms that FORGE email
Email Spoofing & Phishing

How to View and Send the Full E-mail Headers

Fri, 29 Apr 2011 06:13:13 GMT

The header in an E-mail provides vital information about who sent a particular message, and is very difficult to forge. This is essential for us to do a full investigation into reports of abuse. How you view a full header depends on the E-mail program that you use:

Windows:

Outlook Express
1. Double click to open the message.
2. Under the File menu, select Properties.
3. Click on the Details tab.
4. The Internet headers will appear; copy and paste into the original E-mail.
Outlook 98, 2000, 2002 (XP) and 2003
1. Double click to open the message.
2. Under the View menu, select Options.
3. Copy and paste the text in the Internet Headers box into the original E-mail.
Outlook 2007
1. Double click to open the message.
2. Click the small icon (when you mouseover it, it reads Message Options) in the bottom right corner of the Options toolbox.
3. Copy and paste the text in the Internet Headers box into the original E-mail.
Netscape 6
1. Select the Inbox
2. Under the View menu, select Headers, and choose All.

Mac OS X:

Entourage and Outlook Express
1. Double click to open the message.
2. Under the View menu, select Internet Headers.
Netscape Communicator
1. Under the Communicator menu, select Messenger.
2. Double click to open the message.
3. Under the View menu, select Headers, and choose All.
Mail
1. Under the Mail menu, select Preferences.
2. Click the Viewing icon.
3. Click the arrow box on the Show Header Detail pop-up list, and choose All.
4. Close the Viewing window.

WebMail Systems:

AtlantisNet WebMail (SmarterMail)
1. Open the message
2. Directly above the body of the message and below the Subject line is a line named View. Click the link titled Header.
3. The full headers will now be shown.
Google Gmail
1. Open the message.
2. Directly to the right of the Reply link is a arrow pointing down. Click this arrow and select Show original.
3. A new browser window will open displaying the complete E-mail source along with the full headers at the top.
Yahoo! Mail
1. Select the message.
2. Right click on the desired message using the right mouse button.
3. Select View Full Headers.
4. A new browser popup window will open displaying the full headers.
Windows Live Hotmail or MSN Hotmail
1. Select the message.
2. Right click on the desired message using the right mouse button.
3. Select View message source.
4. A new browser window will open displaying the complete E-mail source along with the full headers at the top.
AOL mail or AIM mail
1. Select the message.
2. Right click on the desired message using the right mouse button.
3. Select View Message Source.
4. A new browser window will open displaying the complete E-mail source along with the full headers at the top.

Instructions for additional E-mail clients can be found at:
http://www.doshelp.com/HowToView/Email.htm