FTP Connection Issues

If you are having problems connecting to our FTP servers, please try the following:

1) Toggle your passive FTP switch. Either enable or disable it and try again.

2) Turn off any software based firewalls on your system and try again. This includes the built-in Windows and Mac firewall.

3) Turn off any software based virus scanners on your system and try again.

4) If you are using a Mac, go to System Preferences, Sharing and enable FTP Access.

5) Other causes of this issue is personal hardware routers (Linksys, Netgear) with bad firmware. Make sure your router has the latest firmware installed (especially if you use a Linksys router).

You may also want to try using a different FTP client. Also try connecting to the FTP server by attaching your computer directly to your DSL or cable modem without using any hardware based firewalls.

If you still have problems, then please provide us with the name and version of the FTP client you are using. Please also provide us with the WAN IP address you use to connect from. If you do not know your WAN IP address, visit http://www.ipchicken.com/. Your WAN IP address will be displayed in large blue numbers.